Collections command centre

Good morning, Ananya

Here’s how your collections portfolio is performing today.

01–15 June 2026

4.2%

Total outstanding

₹18.42 Cr

Across 1,318 accounts

12.8%

Collected this month

₹6.84 Cr

74% of monthly target

6.1%

Contact rate

68.4%

3,842 calls attempted

9.7%

Promise-to-pay

₹2.16 Cr

286 active promises

5.8 pts

Forward roll rate

12.4%

214 accounts at risk of rolling

3.4%

Promise fulfilment

78%

268 of 342 promises kept

8.1%

Open cases

Disputes, complaints and hardship

59.6%

Cost to collect

₹0.19

Per rupee recovered, down from 0.47

Today at a glance

Live operating picture for 15 June 2026, updated every 15 minutes

Metric	Today	Yesterday	Daily target	Month to date
Calls attempted	1,284	1,196	1,250	18,420
Connected conversations	878	812	850	12,604
Promises secured	₹41.2 L	₹36.8 L	₹40.0 L	₹2.16 Cr
Cash collected	₹57.4 L	₹48.6 L	₹52.0 L	₹6.84 Cr
Accounts cured	31	27	30	312
Escalations to humans	42	51	under 60	624

Collections performance

Daily recovery against target, in lakhs of rupees

Call outcomes

1,246 conversations this month

Promise to pay38%

Callback27%

No answer22%

Disputed13%

Portfolio ageing

Accounts by days past due

At-risk exposure₹5.21 Cr

Priority accounts

AI-ranked by recovery likelihood and urgency

View all

Customer	Outstanding	DPD	AI score	Status
Rohan Deshmukh BM-8421	₹42.7 L	67 days	94	High priority
Priya Kulkarni BM-1904	₹28.5 L	43 days	87	Promise due
Arjun Patil BM-6648	₹22.0 L	35 days	82	Callback
Sneha Joshi BM-3072	₹18.3 L	28 days	76	New
Vikram Shinde BM-5186	₹15.8 L	19 days	69	Contacted

Recovery funnel

From allocated accounts to cash collected

Bucket-wise recovery

Collected against outstanding, in ₹

Bucket 1

1–30 DPD · 562 accounts

₹2.42 Cr

of ₹4.10 Cr

Bucket 2

31–60 DPD · 381 accounts

₹2.11 Cr

of ₹5.02 Cr

Bucket 3

61–90 DPD · 244 accounts

₹1.36 Cr

of ₹4.09 Cr

Bucket 4

90+ DPD · 131 accounts

₹0.95 Cr

of ₹5.21 Cr

Voice AI performance

Meera, last 30 days

Calls handled

3,842

Avg. handle time

3m 12s

Containment rate

81%

Customer sentiment

4.4 / 5

Language mix

English 46%Hindi 38%Marathi 16%

Lending system integration

Account, balance and outcome data flowing between systems

Core lending system

Connected

1,318 accounts, balances and buckets refreshed 4 minutes ago.

Card management

Connected

486 revolving balances with minimum due and statement cycle.

Payments & settlement

Live

Webhooks close promises automatically as payments post.

Customer 360 / CRM

Degraded

12 contact records rejected for invalid mobile format.

View integration details

Voice AI ready

Start a compliant collection conversation

Meera speaks Marathi, Hindi and English, understands Indian collections, and handles rupees naturally.

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